Last Updated: August 5, 2026
At Juvenate Wellness International, we want you to be satisfied with your purchase. Please read our Return Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The request is made within 7 days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened or used supplements
- Products without original packaging or seals
- Products purchased on clearance or special promotion (unless defective)
- Personalized or custom orders
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- We will arrange a replacement or refund at no additional cost to you.
4. How to Request a Return
To initiate a return, please contact us at juvenatewellness001@gmail.com or through the contact form on our website with the following details:
- Full name and order number
- Reason for return
- Clear photos (if the product is damaged or incorrect)
Our team will review your request and provide further instructions.
5. Refund Process
Once we receive and inspect the returned product:
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued using the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
6. Exchange Policy
We may offer product exchanges in place of a refund where possible, subject to stock availability.
7. Contact for Returns
For all return-related inquiries, please email: juvenatewellness001@gmail.com
